Help and Recovery

Workflow

1. For a forgotten workspace name, check the original invite or an old SiteRun email, then try the workspace name again because it is not case-sensitive.
2. For an expired or used magic link, request a fresh link from the device you want to use.
3. For native app sign-in, open the email link on the same phone or tablet where the app is installed.
4. For failed uploads, keep the job open if possible, reconnect and retry the upload before taking duplicate photos.
5. For missing jobs, check the worker is assigned to the job, the job is scheduled in the expected window and the account is in the right workspace.
6. For privacy, account deletion or legal document questions, use the account deletion page, privacy policy, terms page or contact privacy@siterun.app.

Operational notes

• Magic links are single-use. Reusing a link after opening it on another device is expected to fail.
• Workers only see assigned jobs. An admin should check assignment before treating a missing worker job as a data issue.
• Queued notes or uploads should not be cleared by deleting browser/app data during poor signal.
• Account deletion starts a review because business-owned records, billing records, audit logs and backups may need retention.

Common mistakes to avoid

• Trying the same expired magic link repeatedly.
• Misspelling the workspace name, then assuming the email address is wrong.
• Clearing app data before offline notes or uploads have synced.
• Asking a worker to manage a billing or admin issue from the field.

Mobile notes

• Keep Help reachable from More on mobile.
• Workers should screenshot or copy any support error before refreshing if the message is unusual.
• Use privacy@siterun.app for privacy, access, correction or deletion questions.